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Table of Contents


  • All orders are subject to availability and will be dispatched within 24 hours of receiving the online purchase form.
  • On every order, the customer will receive a confirmation email of the product code, color and size. This email is to confirm that the order is received and is in process.
  • At times, the product may not be available in stock but might be present at the warehouse or is in production, in such a case the customer will be informed via email of the availability and time needed to bring the product to the customers’ location. Alternatively, the customers’ may simply choose to register their email address for notification on arrival of the selected merchandise that is not held in stock.
  • All products are passed through the quality check measures set by the QA team of Carlo Sacchi. We maybe unable to deliver a selected item if our team is not satisfied with the quality, in such a case you will be informed via email about any delay or cancellation of your order.
  • If the payment has been made by the customer and the product goes out of stock, the customer will be contacted via email about the future availability of the required product, in such case where we no longer are making the product or will not be able to deliver it in the near future, full payment will be refunded in your account.
  • All transactions will be recorded and stored for up to one year.


  • The payment for your order can be made by iDEAL, Visa, MasterCard, Maestro and any other methods which may be clearly advertised on the website.
  • You can choose to make the payment using PayPal. At the checkout, select the option to pay by PayPal and you will be redirected to a login page where you can review all the details and make the payment.
  • Our team undertakes all security measures to ensure that our website is safe. All debit/credit details are processed via PayPal which is a secure online payment gateway that encrypts all card details into a secure host environment.
  • Please ensure that the credit/debit card being used is yours, as all card holders are subject to authorization and validation checks by the card issuer.
  • In such a case where the issuer refuses to authorize your payment to Carlo Sacchi, we will not be held liable for delay or non-delivery of the product.
  • The online Flagship Store of Carlo Sacchi operates under the Secure Socket Layer (SSL) Technology which is a safe and protected server that will store your credit/debit card details.
  • Carlo Sacchi will not be liable and will not be held responsible if a third party acquires your debit/credit card details by any unauthorized means or carries out unsanctioned transactions.